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Care Coordinator
About Us
The EDS Clinic is a virtual-first clinic specializing in rare and complex conditions such as Ehlers-Danlos Syndrome (EDS), Postural Orthostatic Tachycardia Syndrome (POTS), Mast Cell Activation Syndrome (MCAS), and related neuroimmune and connective tissue disorders. We provide compassionate, evidence-based care to patients across the U.S., reducing barriers to specialized care.
We are seeking a highly organized, empathetic Care Coordinator to support our growing patient population. This role is ideal for someone who thrives in a fast-paced remote environment and is passionate about improving healthcare access for patients with complex needs.
Key ResponsibilitiesPatient Support & Communication
- Serve as a central point of contact for patients, responding to messages via EHR, phone, and secure chat.
- Provide timely support related to scheduling, referrals, care navigation, and prescription coordination.
- Monitor patients’ progress across the care journey and follow up on outstanding tasks or concerns.
- Escalate clinical or urgent issues to providers appropriately and promptly.
Care Coordination & Navigation
- Coordinate between patients, internal clinical teams, and external providers to ensure seamless transitions of care.
- Help patients navigate diagnostics, lab testing, imaging, and specialist referrals.
- Track and document the status of tasks such as prior authorizations, follow-up appointments, and patient-reported outcomes.
- Maintain updated records of care plans, follow-ups, and patient communications.
Operational Excellence
- Maintain detailed, HIPAA-compliant documentation in the Electronic Health Record (Elation).
- Participate in regular team meetings, process improvement efforts, and workflow audits.
- Identify and flag gaps in care or potential patient barriers (logistical, financial, systemic).
- Support intake processes and assist with onboarding new patients to ensure a smooth experience.
Qualifications
- Minimum of 2 years in a care coordination, case management, or healthcare operations role.
- Experience with chronic illness populations, especially in neurology, immunology, cardiology, or rare diseases, is preferred.
- Strong communication, multitasking, and relationship-building skills.
- Proficiency with digital tools, including EHR systems, Google Workspace, and patient messaging platforms.
- High attention to detail and ability to manage multiple active cases with sensitivity and care.
- Comfortable working independently in a fast-paced, virtual care setting.
Contract Terms
- Employment Type: 1099 Independent Contractor
- Hourly Rate: $15–$30/hour (depending on experience and qualifications)
- Schedule: Flexible, with preference for consistent coverage within traditional business hours. Morning coverage is especially valued.
- Location: Fully remote; must be based in the U.S. with reliable internet and a private workspace.
The EDS Clinic is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.The EDS Clinic is committed to creating a diverse work environment. To do that, we champion a workplace where each and every person is treated with dignity and respect and is valued for their unique perspective and contributions. The EDS Clinic’s policy is to maintain a working environment that encourages mutual respect, promotes harmonious and congenial relationships between employees, and is free from all forms of discrimination and harassment of any employee (or applicant for employment or service provider) by anyone, including supervisors, co-workers, vendors, or clients. Harassment and discrimination in any manner or form is expressly prohibited. There is no tolerance for discrimination or unequal treatment of any kind on the basis of race, color, religion, creed, gender, sex, sexual orientation, gender identity or expression, pregnancy, sexual and reproductive health decisions, national origin, age, disability, genetic information, marital status or civil partnership/union status, familial status, military or veteran status, predisposition or carrier status, domestic violence victim status, alienage or citizenship status, unemployment status, sexual violence or stalking victim status, caregiver status, or any other characteristic protected by law. This practice applies to all terms, conditions and privileges of employment including, but not limited to, recruitment, selection, promotion, demotion, transfer, layoff, rehire, termination of employment, development and training, compensation, benefits and retirement.
For any questions, reach out to careers@eds.clinic
